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call 24 hours a day: (510) 540-6060

SERVING THE EAST BAY AREA SINCE 2000

About

Creation of Big Blue

I started working for my father, when I was 15 years old.  I actually started in the office doing heat loss calculations and building envelope drawings on the drafting table.  I then began working in the field and going to Southampton Technical College as part of a London Institute City and Guilds Apprenticeship in plumbing and hydronic heating. That was back in Nineteen Something- Or Other.  I migrated to The U.S. in 1996 and started my own business in 2000.

My Father’s company was called Dramont LTD which he named after a small Mediterranean island where my parents spent their honeymoon.  My Father told me that he liked the idea of being reminded of a happy time and place, every time he went to work.

When I started my own company, I followed my Father’s direction and named my organisation after the sea which, as a surfer, is my happy time and place, hence BIG BLUE and the logo that incorporates the ocean.

My Father also gave me this piece of advice: “Son”, he said, “How you do one thing is how you do all things”.  To me this means the pursuit of perfection in all that we do.

I moved to America in 1996, I worked for a couple of plumbing companies and started my own business in 2000.  I started a small, one truck operation out of my converted garage. I quickly grew a reputation for quality, integrity and reliability.  From the local contractors I worked for, I learned a few things, some good and some bad and, along with my father’s influence, I have always known that I wanted my plumbing business to stand out from those around me for professionalism.  As my client base grew, we moved out of my garage and in to a small place behind a cafe in Berkeley.  Our reputation continued to spread and now we have a facility in Alameda with office space, warehouse and training room.

REAL PLUMBERS

One of the important things that I learned by working for other contractors is that most of the so called plumbers operating today have little or no formal training in plumbing.  Most plumbers learned the trade by following another plumber, which is fine as long as that plumber knows the right way to do it.  I am frequently appalled by the lack of real plumbing knowledge that I see in people operating in the area.  At Big Blue Plumbing we train in the office and our warehouse training room.  We train on code knowledge, pipe sizing, materials, water heater service, repair and installation. We train on plumbing essentials and hydronic heating.  We also do background checks on all our employees, we believe that while all people deserve a second chance, if they have been convicted of a felony, they are best suited to getting that second chance in a position that is not in a persons home or around their family.  We also perform drug testing.

All of our technicians carry the Technicians Seal Of Safety and we recommend that homeowners look for in home service providers that carry this seal for all their home service needs.

TEAM

Another thing that I have learned from working for other companies that I strive to avoid is a feeling of division within the organisation. At one plumbing company that I worked at, there was open warfare between the technicians, the customer service representatives and the management with each faction continually blaming the other for the issues within the company. Not only was this an unpleasant place to work, it also lead to an unpleasant service experience for the clients.  Big Blue Plumbing is a team. We are a family. We make mistakes, we get over it.  We try to understand each others roles within the company and work to be better as a whole.  Richard Branson, founder of Virgin Atlantic, says, “take care of your employees, they take care of your clients”.  We believe that if we want happy clients, and we do, then we must have happy employees.  The employees that we have here are the type of people that enjoy our type of work environment, I think it shows in the level of customer satisfaction that we generate. We promote this type of experience with family and community involvement including annual trip to the pumpkin patch, company surf outing, beach clean ups and spartan challenges and more. It’s a good time.

Big Blue Difference

  • Full-Home Plumbing Inspection
  • No Overtime Charges
  • Certified Plumbing Experts
  • Always Punctual
  • Service All Makes & Models
  • Best Guarantees & Warranties in the Industry
Why Choose Us

What others say about us

Review by Zachary T

Zachary T

When I called in for service for a clogged drain I spoke to Ebony, who right off the bat was helpful and informative on what I could expect from them during their visit.

We were serviced by RJ Mattson. Who was prompt and understanding of our loud and obnoxious pit bull which is a plus because some people are afraid of loud barks…

He quickly realized our problem was not just a clogged drain but that we potentially had a much bigger problem and proceeded to explain in detail what issue we were dealing with. He even offered to explain the issue with our landlord which was very helpful. After all he is the expert, he could explain it much better than me.

The visit was relatively short being we weren’t prepared to handle the repair cost immediately.
But with the visit being short RJ was kind enough to offer to take the $67 dollars they charge for a diagnostic and put it towards the estimate total. We will be using BBP without hesitation!

Review by Kristi S

Kristi S

We are in the process of selling our home and the city of Oakland requires a lateral sewer inspection. Long story short….we needed to replace the hook-up from the house, install required regulatory items, and replace the sewer pipe to the street.
Nick, RJ, and Cesar “teaspoon” Rivera were all very helpful in explaining the process and requirements.

All of this work included extensive digging in the front yard and street. Cesar was really helpful during the pipe replacement. He checked on the contractors to ensure the work was being done correctly and he even replanted a plant that had to be dug up. He listened to me and and showed empathy when I discovered my prize hydrangea would not be able to replanted due to the meters they had to install. He made sure everything was back in order.

There was quite a lot of dirt and debris left from the project. Crispin Orozco made sure it was cleaned up and back in the condition it was before all the work started. Crispin even replaced some of the garden mulch that had been lost in the digging process and evened out the wood chips around the plants.

Big Blue is our go-to Plumbing company. They do great work and all of the people I have met have been very professional, friendly, and knowledgeable.

Review by Elisabeth B.

Elisabeth B.

I can’t say enough good things about this company. They are professional, friendly, efficient, and hard working. We have a pretty serious plumbing situation that will require more work, but on day one the team came out and worked their you-know-whats off for about 8 hours. They explained everything to us clearly and gave us multiple options on how to proceed before starting anything. I have never had such a positive experience with any plumbing company before, and I would definitely recommend Big Blue to anyone who needs a plumber. Totally top notch.

Review by William Y.

William Y.

the best plumbing and heating company bar none. for nearly a month, we experienced intermittent hot water outages. we called two other plumbing companies who did nothing but waste our money. one of them, Leapfrog, after gladly charging us a handsome sum simply told us that they didn’t know what was wrong and told us to call the boiler company directly. ridiculous. Paul and Zach, unlike other companies, were professional and knowledgeable from the start. they took the time and effort to understand our house’s heating and water systems. after patiently troubleshooting everything, they found the root cause. we now have hot water and consistent heating throughout our house thanks to their work. these guys are busy and in high demand for a reason – they’re simply the best and worth every single penny. don’t waste your time with others who claim to be experts at what they do. Big Blue Plumbing are true masters of their craft. we’ll be lifetime customers and proud advocates for this great business.

Review by Christian B.

Сhristian B.

Big Blue really helped us out. I reached out with a very unconventional request and they were able to fulfill it in a prompt and kindly fashion. Very compassionate despite the circumstances. I had called every plumber in town and Zack’s response really saved the day. I can’t recommend enough. Thanks so much Big Blue!

Review by Todd J.

Todd J.

I am an architect in Berkeley and know value in the trades when I see it and experience it. Big Blue replaced our broken sewer lateral and never complained when the job was harder (pipes deeper) than they anticipated. Great at details and communication. 5 star plus

Review by Joel S. W.

Joel S. W.

The people they send are always top notch. Nick is who you want to request if you can get him. I am a member of the Big Blue program which gives you priority service and cost discounts. You pay a few bucks a month to be in the program. With an older house like ours it is worth it. You need those discounts too because these guys tend to be a bit more pricey than other plumbers I have priced out. But as the saying goes, “cheap plumbing can get expensive”.

Review by Gloria S.

Gloria S.

I found Big Blue Plumbing on a Yahoo search. From the start they were great. The office receptionist Briana was very courteous. She was knowledgeable of the different heating systems and set up an appointment for me right away.

Today Zack from Big Blue Plumbing came in to check on our unit. His arrival time was set up for between the hours of 8 – 10am. He called me prior to arriving, he got here at 8:45am., unfortunately our heat/air system is not one they service. However, Zack stayed and checked our unit, troubleshooting the problems we were having. He was able to let us know what he found he took several pictures for us (to further help us as we find someone who works with Hydronic heating systems.

Zack was very professional, explained everything clearly and left us with some help to make our search a lot easier.

Thanks Zack, you were excellent and we really appreciate your help and dedication to your work.

Gloria Schwenderlauf I found Big Blue Plumbing on a Yahoo search. From the start they were great. The office receptionist Briana was very courteous. She was knowledgeable of the different heating systems and set up an appointment for me right away.

Today Zack from Big Blue Plumbing came in to check on our unit. His arrival time was set up for between the hours of 8 – 10am. He called me prior to arriving, he got here at 8:45am., unfortunately our heat/air system is not one they service. However, Zack stayed and checked our unit, troubleshooting the problems we were having. He was able to let us know what he found he took several pictures for us (to further help us as we find someone who works with Hydronic heating systems.

Zack was very professional, explained everything clearly and left us with some help to make our search a lot easier.

Thanks Zack, you were excellent and we really appreciate your help and dedication to your work.

Gloria Schwenderlauf

Review by Shannon K.

Shannon K.

This company is incredibly professional and their work is always 100%. Top notch company for sure. I would recommend them to family, friends, and anyone looking for professionalism, excellent customer service, thorough and above average work!

Review by Ian D.

Ian D.

The technicians at Big Blue are remarkably hardworking and capable. They delivered what they promised, despite some unexpected obstacles they encountered along the way. I’m very impressed with their performance; they got it done and I would recommend them to anyone.