100% satisfaction guaranteed

call 24 hours a day: (510) 540-6060

SERVING THE EAST BAY AREA SINCE 2000

About

GET AN INSPECTION & ESTIMATE

ABOUT BIG BLUE PLUMBING IN ALAMEDA AND SURROUNDING EAST BAY COMMUNITIES

OUR FOUNDER

Founder and CEO, Paul Gerrard, began studying plumbing in England in 1985. He completed a London Institute City and Guilds apprenticeship in plumbing and hydronic heating before moving to the United States in 1996. He has owned his own plumbing company since 2000.

OUR MISSION

At Big Blue Plumbing, it is our daily mission to provide you with the highest quality products and craftsmanship, and to exceed your expectations of how respectful, efficient, and reliable a plumber can be.

With friendly, highly-trained plumbers, years of experience, and a guaranteed commitment to customer satisfaction, we at Big Blue are here to fulfill all of your plumbing needs.

Founded in 2000 our company is based on the core values of Professionalism, Integrity, Fun and Community.

Our Professionalism shines through in all we do. It starts with our daily training where we share knowledge of plumbing from each other and from industry professionals. Our customer care team exhibit professionalism with our cheery greeting, “how can we make you smile?” and the text notification our clients receive with a picture of their technician and updates on his arrival team. Professionalism continues when the technician arrives at the home, puts the Big Blue floor protectors on their feet and performs a thorough evaluation to ensure they are fully diagnosing the issue and presenting solutions.

At Big Blue Plumbing, we believe that how you do one thing is how you do all things, to that end Integrity permeates all we do. All of our technicians carry the Tech Seal Of Safety which means they are background checked and drug tested and that they have been through our customer service training program before they are allowed out to your home. It is not by accident that one of the most common compliments we receive about our team members is how “nice” they are, they have to be or they would not fit in at Big Blue. Our technicians are trained to thoroughly diagnose plumbing issues to determine not just what is happening, but why it is happening so that we can provide permanent solutions. There are normally multiple ways to provide that solution so we always present all the options to you with up- front, straight forward pricing so you will know, to the penny, what your investment will be. We understand that you do not like surprises. All of our work comes with a 100% satisfaction guarantee, if you are not satisfied, you do not pay for the service.

The Big Blue Family has fun at work. We enjoy each others company and we enjoy the clients that we work for. Our team members frequently share time together outside of work with team events and activities. It is not unusual to be invited to social events with our clients. Our commitment to the community around us includes our Beach Clean Up days, raising money for local charities such as the Berkeley High School Best Buddies organisation and the Surfrider Foundation.

OUR GUARANTEES:

SERVICE GUARANTEES

If you aren’t completely satisfied with the service we provide, Big Blue Plumbing will refund any money you paid us for the service. Our service guarantees are extensive and help insure that working with us is the greatest possible experience.

WATER HEATER GUARANTEES

We stand firmly behind all of our installations, so if your water heater fails, we will not only fix it for free, but we will also give you $100 in vouchers toward future service. Read more about our No-Aggravation Service Guarantee and how the Big Blue Difference can make life easier for you.

NO-CLOG GUARANTEES

In the unlikely event of a stoppage in your main sewer line or any other of our installations, we will inspect the line at no cost to you. Choose Big Blue Plumbing and benefit from our amazing service guarantees.

OUR PLUMBING EXPERTS FOR OAKLAND, ALAMEDA AND SURROUNDING EAST BAY AREA

Our plumbing experts are friendly, fully-trained, and capable of resolving any plumbing issues you may have, large or small. To insure you receive top-notch service, each of our plumbing experts undergoes training and education twice a week to stay up-to-date on current plumbing techniques and technology. We take customer trust seriously, so our technicians undergo thorough background checks and drug tests before joining the team. Our plumbers carry the Technician Seal of Safety, as well, representing our commitment to safe plumbing practices. As experts in our field, we’re committed to providing you with the absolute best service possible, guaranteed.

To schedule plumbing service, call Big Blue Plumbing day or night at 510-849-6476, or fill out the Get an Inspection & Estimate form.

Big Blue Difference

  • Full-Home Plumbing Inspection
  • No Overtime Charges
  • Certified Plumbing Experts
  • Always Punctual
  • Service All Makes & Models
  • Best Guarantees & Warranties in the Industry
Why Choose Us

What others say about us

Review by Zachary T

Zachary T

When I called in for service for a clogged drain I spoke to Ebony, who right off the bat was helpful and informative on what I could expect from them during their visit.

We were serviced by RJ Mattson. Who was prompt and understanding of our loud and obnoxious pit bull which is a plus because some people are afraid of loud barks…

He quickly realized our problem was not just a clogged drain but that we potentially had a much bigger problem and proceeded to explain in detail what issue we were dealing with. He even offered to explain the issue with our landlord which was very helpful. After all he is the expert, he could explain it much better than me.

The visit was relatively short being we weren’t prepared to handle the repair cost immediately.
But with the visit being short RJ was kind enough to offer to take the $67 dollars they charge for a diagnostic and put it towards the estimate total. We will be using BBP without hesitation!

Review by Kristi S

Kristi S

We are in the process of selling our home and the city of Oakland requires a lateral sewer inspection. Long story short….we needed to replace the hook-up from the house, install required regulatory items, and replace the sewer pipe to the street.
Nick, RJ, and Cesar “teaspoon” Rivera were all very helpful in explaining the process and requirements.

All of this work included extensive digging in the front yard and street. Cesar was really helpful during the pipe replacement. He checked on the contractors to ensure the work was being done correctly and he even replanted a plant that had to be dug up. He listened to me and and showed empathy when I discovered my prize hydrangea would not be able to replanted due to the meters they had to install. He made sure everything was back in order.

There was quite a lot of dirt and debris left from the project. Crispin Orozco made sure it was cleaned up and back in the condition it was before all the work started. Crispin even replaced some of the garden mulch that had been lost in the digging process and evened out the wood chips around the plants.

Big Blue is our go-to Plumbing company. They do great work and all of the people I have met have been very professional, friendly, and knowledgeable.

Review by Elisabeth B.

Elisabeth B.

I can’t say enough good things about this company. They are professional, friendly, efficient, and hard working. We have a pretty serious plumbing situation that will require more work, but on day one the team came out and worked their you-know-whats off for about 8 hours. They explained everything to us clearly and gave us multiple options on how to proceed before starting anything. I have never had such a positive experience with any plumbing company before, and I would definitely recommend Big Blue to anyone who needs a plumber. Totally top notch.

Review by William Y.

William Y.

the best plumbing and heating company bar none. for nearly a month, we experienced intermittent hot water outages. we called two other plumbing companies who did nothing but waste our money. one of them, Leapfrog, after gladly charging us a handsome sum simply told us that they didn’t know what was wrong and told us to call the boiler company directly. ridiculous. Paul and Zach, unlike other companies, were professional and knowledgeable from the start. they took the time and effort to understand our house’s heating and water systems. after patiently troubleshooting everything, they found the root cause. we now have hot water and consistent heating throughout our house thanks to their work. these guys are busy and in high demand for a reason – they’re simply the best and worth every single penny. don’t waste your time with others who claim to be experts at what they do. Big Blue Plumbing are true masters of their craft. we’ll be lifetime customers and proud advocates for this great business.

Review by Christian B.

Сhristian B.

Big Blue really helped us out. I reached out with a very unconventional request and they were able to fulfill it in a prompt and kindly fashion. Very compassionate despite the circumstances. I had called every plumber in town and Zack’s response really saved the day. I can’t recommend enough. Thanks so much Big Blue!

Review by Todd J.

Todd J.

I am an architect in Berkeley and know value in the trades when I see it and experience it. Big Blue replaced our broken sewer lateral and never complained when the job was harder (pipes deeper) than they anticipated. Great at details and communication. 5 star plus

Review by Joel S. W.

Joel S. W.

The people they send are always top notch. Nick is who you want to request if you can get him. I am a member of the Big Blue program which gives you priority service and cost discounts. You pay a few bucks a month to be in the program. With an older house like ours it is worth it. You need those discounts too because these guys tend to be a bit more pricey than other plumbers I have priced out. But as the saying goes, “cheap plumbing can get expensive”.

Review by Gloria S.

Gloria S.

I found Big Blue Plumbing on a Yahoo search. From the start they were great. The office receptionist Briana was very courteous. She was knowledgeable of the different heating systems and set up an appointment for me right away.

Today Zack from Big Blue Plumbing came in to check on our unit. His arrival time was set up for between the hours of 8 – 10am. He called me prior to arriving, he got here at 8:45am., unfortunately our heat/air system is not one they service. However, Zack stayed and checked our unit, troubleshooting the problems we were having. He was able to let us know what he found he took several pictures for us (to further help us as we find someone who works with Hydronic heating systems.

Zack was very professional, explained everything clearly and left us with some help to make our search a lot easier.

Thanks Zack, you were excellent and we really appreciate your help and dedication to your work.

Gloria Schwenderlauf I found Big Blue Plumbing on a Yahoo search. From the start they were great. The office receptionist Briana was very courteous. She was knowledgeable of the different heating systems and set up an appointment for me right away.

Today Zack from Big Blue Plumbing came in to check on our unit. His arrival time was set up for between the hours of 8 – 10am. He called me prior to arriving, he got here at 8:45am., unfortunately our heat/air system is not one they service. However, Zack stayed and checked our unit, troubleshooting the problems we were having. He was able to let us know what he found he took several pictures for us (to further help us as we find someone who works with Hydronic heating systems.

Zack was very professional, explained everything clearly and left us with some help to make our search a lot easier.

Thanks Zack, you were excellent and we really appreciate your help and dedication to your work.

Gloria Schwenderlauf

Review by Shannon K.

Shannon K.

This company is incredibly professional and their work is always 100%. Top notch company for sure. I would recommend them to family, friends, and anyone looking for professionalism, excellent customer service, thorough and above average work!

Review by Ian D.

Ian D.

The technicians at Big Blue are remarkably hardworking and capable. They delivered what they promised, despite some unexpected obstacles they encountered along the way. I’m very impressed with their performance; they got it done and I would recommend them to anyone.

Career

Come and join the team! If you are a great plumber, you should work for a great company. At Big Blue Plumbing we believe that we can only provide good service to our clients if we have happy technicians who feel great about their career. We offer great pay and benefits as well as a fun work environment and daily training to maximize your skills and future potential.

Join Us